Shipping Policy
At Wellington Mobile Optician, we are committed to delivering your eyewear products safely, quickly, and reliably. Every order is carefully processed and shipped using trusted carriers to ensure a smooth shopping experience.
Order Processing Time
All orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Orders placed after 5:00 PM (EST) will be processed on the next business day.
Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Time & Delivery Estimates
We currently offer Free Standard Shipping within the United States.
- Estimated Transit Time: 3–5 business days
- Estimated Total Delivery Time: 4–7 business days (processing + shipping)
Delivery times may vary depending on the destination, weather conditions, carrier delays, or periods of high order volume.
Shipping Locations
We currently ship only within the United States.
International shipping is not available at this time.
Shipping Costs
We proudly offer Free Shipping on all orders.
No additional shipping fees are charged at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
If you do not receive a tracking email within 2 business days after placing your order, please contact our support team.
Lost, Delayed, or Missing Packages
If your package is delayed, lost in transit, or marked as delivered but cannot be located, please contact us as soon as possible. We will work with the shipping carrier to assist in resolving the issue.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery.
To process a damage claim, please provide:
- Clear photos of the damaged item
- Photos of the packaging
- Your order number
Please send all supporting information to: info@wmopbc.com
Claims submitted without photo evidence may not qualify for a replacement or refund.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at info@wmopbc.com. We cannot guarantee address changes once an order has been processed or shipped.
Wellington Mobile Optician is not responsible for packages delivered to incorrectly entered addresses provided by the customer.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Wellington Mobile Optician
700 S Rosemary Ave Suite 204-B21
West Palm Beach, FL 33401, United States
Phone: +1 (561) 788-0639
Email: info@wmopbc.com
Customer Support Hours
Monday – Friday
9:00 AM – 7:00 PM (EST)
Response Time
We aim to respond to all customer inquiries within 24–48 business hours.