Shipping Policy
Effective Date: August 21, 2026
At Wellington Mobile Optician, we are committed to processing and delivering eyewear orders accurately and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Shipping Region
We currently ship orders within the United States only.
At this time, we do not offer international shipping.
2. Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays.
Orders placed after our daily processing cut-off time may be processed on the next business day.
Orders are not normally processed or shipped on Saturdays, Sundays, or public holidays.
3. Shipping Method
We currently offer Free Standard Shipping on eligible orders within the United States.
No additional standard shipping charge is applied at checkout unless a different shipping charge or service is clearly displayed before the customer completes the purchase.
4. Estimated Delivery Time
Our estimated delivery timeframe is:
- Order processing: 1–2 business days
- Estimated transit time: 3–5 business days
- Estimated total delivery time: approximately 4–7 business days
Delivery estimates are not guaranteed and may vary depending on the destination, carrier delays, weather conditions, holidays, or unusually high order volume.
5. Shipping Confirmation and Tracking
Once your order has shipped, we will send a shipping confirmation email when tracking information is available.
Customers can use the tracking information provided in the shipping confirmation to monitor their shipment.
If you do not receive tracking information within a reasonable period after your order has been shipped, please contact our customer support team.
6. Delayed, Lost, or Missing Packages
If your package is delayed, lost, or marked as delivered but cannot be located, please contact us as soon as possible.
We will review the order information and, where appropriate, work with the shipping carrier to investigate the delivery status.
7. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, contact us immediately at info@wmopbc.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Wellington Mobile Optician is not responsible for packages delivered to an incorrect address because of inaccurate information provided by the customer.
8. Damaged Packages or Items
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Clear photographs of the damaged item
- Photographs of the shipping packaging
- Your order number
This information helps us review the issue and determine the appropriate resolution.
9. Shipping Contact Information
Wellington Mobile Optician
700 S Rosemary Ave Suite 204-B21
West Palm Beach, FL 33401
United States
Phone: +1 (561) 788-0639
Email: info@wmopbc.com
Customer Support Hours:
Monday–Friday, 9:00 AM–7:00 PM EST
Closed Saturdays, Sundays, and public holidays.
Response Time
We aim to respond to all customer inquiries within 24–48 business hours.