Refund & Return Policy
At Wellington Mobile Optician, we are committed to providing high-quality eyewear products and excellent customer service. Your satisfaction is important to us, and we strive to make the return and refund process simple, transparent, and hassle-free.
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must meet the following conditions:
- Unused, unworn, and in original condition
- Returned in the original packaging
- Include all accessories, manuals, and included items
- Proof of purchase or order confirmation must be provided
Items returned without meeting these conditions may not qualify for a refund.
Return Method
Returns are accepted by mail only.
We currently do not offer in-store returns for online purchases.
Return Shipping
A prepaid return shipping label is included with eligible orders.
To complete a return:
- Securely repack the item in its original packaging
- Attach the prepaid return label to the outside of the package
- Drop off the package at the designated shipping carrier location
If you did not receive or misplaced your return label, please contact our support team at info@wmopbc.com.
Return Costs & Restocking Fees
- No restocking fees
- No return handling fees
- Eligible returns are processed free of charge
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if opened, used, or damaged after delivery. Customized or prescription-related products may also be non-returnable unless defective or incorrect.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Clear photos of the item
- Photos of the packaging
- Your order number
Send all information to: info@wmopbc.com
Claims submitted after 7 days or without photographic evidence may not qualify for a refund or replacement.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds are processed within 7 business days to the original payment method used at checkout.
Please note that your financial institution may require additional processing time before the refund appears in your account.
Order Cancellation
Orders may only be canceled before they have been processed or shipped. If you need to request a cancellation, please contact us immediately.
Shipping Information
- Processing Time: 1–2 business days
- Transit Time: 3–5 business days
- Estimated Delivery Time: 4–7 business days
- Order Cut-Off Time: 5:00 PM (EST)
- Shipping Method: Free Standard Shipping
- Shipping Region: United States only
Contact Information
Wellington Mobile Optician
700 S Rosemary Ave Suite 204-B21
West Palm Beach, FL 33401, United States
Phone: +1 (561) 788-0639
Email: info@wmopbc.com
Customer Support Hours
Monday – Friday
9:00 AM – 7:00 PM (EST)
Closed on Saturdays, Sundays, and public holidays.