Refund & Return Policy

Effective Date: August 21, 2026

At Wellington Mobile Optician, customer satisfaction is important to us. This Return & Refund Policy explains when and how customers may request a return or refund.

1. Return Period

We accept eligible returns within 30 days of the delivery date.

The 30-day return period applies to general returns as well as eligible returns for reasons other than product defects.

2. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Be returned in the original packaging when applicable
  • Include the original accessories and included items
  • Be accompanied by proof of purchase or the applicable order information

Items that do not meet these requirements may not qualify for a refund.

3. Return Method

Returns are accepted by mail only.

We currently do not offer in-store returns for online purchases.

To request a return, contact our customer support team at info@wmopbc.com before sending the item back.

4. Return Shipping

For eligible returns, a prepaid return shipping label will be provided where applicable.

Customers should securely package the item to prevent damage during return shipment.

If you believe you are eligible for a return but have not received return instructions or a return label, please contact us before shipping the item.

5. Return Fees

We currently do not charge:

  • Restocking fees
  • Return handling fees

Eligible returns are generally processed without a return fee.

6. Non-Returnable Items

Certain products may not be eligible for return where applicable, including products that:

  • Have been used or worn when the return condition requires the item to be unused
  • Are returned outside the applicable return period
  • Are damaged after delivery due to customer use or handling
  • Are missing required accessories or original components

Customized or prescription-related products may be subject to additional return limitations where applicable. Product-specific return restrictions will be disclosed before purchase when relevant.

7. Damaged or Defective Items

If your item arrives damaged, defective, or materially incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photographs of the item
  • Photographs of the packaging
  • A description of the issue

Claims submitted without sufficient information may require additional review before a refund or replacement can be approved.

8. Refund Process

Once an approved returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally processed within 7 business days after the returned item has been received and inspected.

The actual time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Refunds are generally issued to the original payment method used for the purchase.

9. Order Cancellation

Customers may request cancellation before an order has been processed or shipped.

If you need to cancel an order, please contact us as soon as possible at info@wmopbc.com.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the customer may need to follow the applicable return process.

10. Contact Information

Wellington Mobile Optician
700 S Rosemary Ave Suite 204-B21
West Palm Beach, FL 33401
United States

Phone: +1 (561) 788-0639
Email: info@wmopbc.com

Customer Support Hours:
Monday–Friday, 9:00 AM–7:00 PM EST
Closed Saturdays, Sundays, and public holidays.

Response Time

We aim to respond to all customer inquiries within 24–48 business hours.